General Terms
- Claims: All claims must be submitted within 3 days after the move. Claims submitted after this period will not be accepted or processed.
- All claims are to be sent via email to: bwmovers@outlook.com.
- The time billed starts once the truck leaves the yard and ends when it returns to our facility.
- Payment in full is required upon arrival at the new address and must be made before unloading begins.
- All payments are to be made via Cash, Debit, or Credit. Payments made with Debit or Credit are subject to a 5% fee/surcharge.
- Any additional hours will be charged at the agreed rate discussed with your Best Way Movers representative.
- All jobs are weather permitting and may be rescheduled or delayed at any time for the safety of Best Way Movers employees and your belongings.
- This price is only what was quoted based on the information provided prior to the move; any extra items or services not originally disclosed will be charged accordingly.
- This price is subject to change on a flat rate job if conditions, scope, or inventory differ from what was originally quoted.
- Once payment is accepted, you agree that all items listed and transported have been delivered to your home or designated delivery location.
Rebooking Policy
- Any customer who books with Best Way Movers and needs to change their moving date will be subject to a $50 rebooking fee plus tax.
- No exceptions will be made to this policy.
Packing & Liability
- If Best Way Movers is hired to pack items, we will only accept claims for damage if the customer has not packed any of the items themselves.
- If the customer chooses to pack any or all items, including fragile or high-value belongings, Best Way Movers is not responsible for any damage resulting from improper packing. This includes, but is not limited to:
- Improperly packed boxes containing fragile items;
- Improperly wrapped and/or packed televisions, mirrors, and/or pictures.
- Customers who elect to perform their own packing acknowledge that they assume all risk of damage resulting from that packing.
TV Packing Policy
- We do not cover any TVs unless they have been professionally packed by Best Way Movers.
- We strongly advise all customers to ensure their TVs are packed in TV-specific boxes or equivalent protective materials.
- Best Way Movers does not supply TV boxes, and it is the customer’s responsibility to secure proper packing for televisions.
Customer Responsibilities
- Best Way Movers bases all jobs on the information provided to us prior to the move. It is the customer’s responsibility to ensure that this information is accurate and complete.
- If the customer is not fully packed or not ready to move on the day of the service, Best Way Movers employees will deliver and move only what is ready and accessible. Any remaining items are the customer’s responsibility to move.
- Disassembly, unhooking, or disconnecting of appliances, fixtures, electronics, or any other items is not performed by Best Way Movers due to insurance restrictions. All such items must be disconnected, taken down, and prepared in advance by the customer.
- Propane tanks and any other flammable or hazardous items cannot be included in the move. It is the customer’s responsibility to transport such items.
- Customers must ensure that no food or flammables are packed away if items are going into our storage facility or onto our trucks.
- If we are required to make a second trip or additional stops, an $80 fuel surcharge will be charged.
- If you are on a key wait from a lawyer (or any similar key-release delay) and have booked Best Way Movers, you acknowledge that we will be paid for every hour of waiting, including any associated handling time.
- If the trucks are needed to remain on-site during a key wait, items may be unloaded and then reloaded, and you will be charged for every hour of our time in connection with these services.
- If all items do not fit in the truck(s) provided—especially on out-of-town moves where only one truck was requested—it will be the customer’s responsibility to transport any remaining items.
Storage Terms
- Items placed in a Best Way Movers storage unit may be stored alongside other shipments. As such, there is no general public access to individual storage units while items are in storage.
- Customers may have their belongings removed from storage at any time, provided that a minimum of 48 hours’ notice is given so that any shipments blocking access can be rearranged.
- Customers must ensure no food or flammable materials are included in any shipment being placed into storage.
Claims Procedure
- All jobs have 3 days from the date of the invoice/paperwork to submit claims before they are considered void.
- All claims are to be emailed within three (3) days from the date of the invoice to: bwmovers@outlook.com.
- Claims submitted after this 3-day period will not be accepted or processed.
Professional Standards
- All work performed by Best Way Movers is conducted in a professional manner to ensure a safe and timely move.
- We exercise the highest level of care to protect your household items and belongings while they are being loaded, transported, and unloaded.
- No job is considered complete until the services agreed to and paid for have been rendered in accordance with these Terms and Conditions.
Additional Conditions
- Best Way Movers’ services, pricing, and timing are weather permitting and may change at any time for the protection and safety of our employees and your belongings.
- If we have other jobs scheduled and items must be removed from our trucks and temporarily held in storage until you receive your key or we receive authorization to proceed with delivery, you accept that such handling and storage may result in additional charges in accordance with our standard rates and policies.
Acknowledgment and Consent
By booking a move with Best Way Movers, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
If you have reviewed these Terms and Conditions and consent to the move under these policies, you will be asked to sign the paperwork provided by the driver upon arrival, confirming your agreement.